Senior Contact Center Agent – Automotive Topics
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Job Description
Senior contact center agent answering German-speaking customers’ automotive inquiries for Volkswagen Group Services. Resolving complaints, reporting malfunctions, and maintaining technical support databases remotely.
Responsibilities:
- Answer customer inquiries about products and services, including staff, website, company, vehicle-specific, electromobility, service, sales, redirects, and contact details
- Acknowledge and resolve customer complaints
- Process inquiries received via multiple channels
- Identify customer needs and assist customers using specific features
- Analyze and report product malfunctions
- Assist in training new employees when requested by management
- Update internal databases with information about technical issues and useful customer discussions
- Inform customers about new features and functionalities
Requirements:
- High school diploma or equivalent (preferred)
- Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred)
- Native-level German or minimum C1 proficiency (mandatory)
- Fluent in English (is a plus)
- Familiarity with the automotive industry (considered an advantage)
- Experience using help desk software and remote support tools
- Solid understanding of CRM systems
- Excellent communication and problem-solving skills
Benefits:
- Competitive Salary and Benefits
- Opportunity for rapid growth in the company
- Training according with your path career
- Collaborative work environment
- Multicultural teams
- Proactive support
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