Account Resolution Specialist
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Job Description
Account Resolution Specialist collecting overdue payments for American Coradius International, a compliance-driven collections agency. Managing customer accounts, payment arrangements, documentation, and collections communications remotely.
Responsibilities:
- Receive and make a high volume of incoming and outgoing communications to encourage customer payments and cure outstanding past-due account balances
- Document account activities and information, including verifications, demographic changes, and servicing-related calls
- Use skip tracing tools to establish customer contact and arrange payments
- Review and monitor customer accounts daily to mitigate losses
- Take action on accounts requiring additional attention with manager approval
- Maintain all company policies, procedures, and applicable laws
- Work remotely while remaining on camera
- Perform other duties as required
Requirements:
- High School Diploma required
- At least 2 years call center/customer service experience required
- Proven ability to multi-task and work in a demanding environment
- Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
- Professional and comprehensible phone voice
- Excellent verbal and communication skills
- Proper English grammar
- Active listening skills and ability to influence others
- Proficient computer skills using Zoom, Microsoft Word, and Excel
- Ability to embrace a team environment and a culture of continuous improvement
- Must have a smartphone with the ability to download applications for remote work purposes
- Must be in the Carmel, Indiana area
- Must be on camera while working remotely
- Ability to work required evening and Friday shifts
- Must work a minimum of 5 days per week, with shifts of at least 4 hours and no more than 10 hours
- Ability to sit 80% of the time
- Dual hand dexterity/repetitive hand use 80% of the time
- Ability to speak proper English and use proper telephone etiquette
- Ability to hear
- Close vision required for computer monitors
Benefits:
- MONTHLY BONUSES
- 401(k) matching
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
- Uncapped monthly bonus opportunity
- Growth opportunities
- No weekends and no late nights
- Healthy work-life balance
- Various medical plans
- Life, accident, and disability insurance options
- Generous paid vacation time
- Paid personal/sick time
- Paid holidays
- Supportive team environment
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