Analista de Servicios de TI - Pleno
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Job Description
IT Services Analyst ensuring the operation and support of technology services for Peru's Judiciary. Responsible for continuous improvement and documentation of processes.
Responsibilities:
- Ejecutar actividades de implantación y despliegue del sistema EJE No Penal en las sedes del Poder Judicial del Perú.
- Conducir proyectos de implantación de mediano y gran porte, siguiendo la metodología definida, incluyendo parametrizaciones, configuraciones, homologaciones, capacitaciones y entrada en producción.
- Brindar y apoyar capacitaciones a distintos perfiles de usuarios (magistrados, personal jurisdiccional, técnico y administrativo), facilitando la adopción del sistema.
- Actuar en campo conforme al plan de despliegue nacional, acompañando el uso de la herramienta y apoyando la fase de estabilización.
- Elaborar y mantener actualizados materiales de usuario y documentación funcional en español, realizando diagnósticos de consultoría.
- Actuar como líder de equipo cuando sea designado por el jefe inmediato.
Requirements:
- Formação técnica ou universitaria em Sistemas, Informática, Tecnologias de la Informação, Administração, Direito ou afins.
- Experiência ou conhecimentos em implantação de sistemas, suporte de TI e gestão de incidências.
- Manejo de ferramentas ofimáticas (Word, Excel, PowerPoint) para documentação e materiais de apoio.
- Excelente comunicação oral e escrita, com capacidade para explicar conceitos técnicos de forma clara e didática.
- Disponibilidade para trabalho em campo, com alta adaptabilidade, resiliencia e autonomia para atuar em períodos críticos (go-live e estabilização).
- Diferenciais
- Experiência em entornos institucionais ou públicos.
- Conhecimento prático de ITIL ou metodologias de suporte, com foco em atenção ao usuário e estabilização post go-live.
- Experiência em configuração, parametrização e homologação de sistemas.
- Capacidade para compreender processos jurídicos e administrativos.
- Cursos ou conhecimentos básicos em bases de dados, Scrum, microserviços ou transformação digital.
Benefits:
- Auxílio Home Office
- Benefício de Maternidade / Paternidade
- Vales de Alimentação e Refeição
- Day Off
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