Analista de Sistemas – Foco em Troubleshooting Técnico e Integração com Engenharia
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Job Description
Technical Analyst focusing on troubleshooting and engineering integration for an edtech company. Investigating complex issues and facilitating communications between support and engineering teams.
Responsibilities:
- Realizar análises técnicas avançadas de incidentes e problemas reportados, identificando causas-raiz e sugerindo soluções;
- Investigar falhas a partir de logs, dashboards, painéis administrativos e testes controlados;
- Documentar descobertas e insumos técnicos de forma clara, para direcionamento aos times responsáveis;
- Criar e manter scripts e automações para incidentes recorrentes, permitindo atuação autônoma do suporte N2;
- Atuar em melhoria contínua dos processos, propondo ajustes baseados em métricas e indicadores de performance;
- Servir como ponte entre áreas técnicas e de negócio, garantindo alinhamento sobre contexto, impactos e soluções.
Requirements:
- Experiência em diagnóstico de sistemas e análise de incidentes complexos;
- Capacidade de interpretar logs e identificar padrões ou falhas;
- Vivência com ferramentas de versionamento (ex.: Git) e gerenciamento de tarefas (ex.: Jira, Zendesk);
- Boa comunicação para documentar e repassar informações técnicas de forma clara;
- Organização e atenção a detalhes.
- Formação em TI ou áreas correlatas;
- Noções de linguagens de programação ou leitura de código (APIs, testes, scripts);
- Experiência com monitoramento e observabilidade (Zabbix, Grafana, Kibana, NewRelic);
- Conhecimento em cloud computing (AWS, GCP, Azure);
- Conhecimento em bancos de dados relacionais e não relacionais;
- Conhecimento de estruturas de dados e algoritmos;
- Práticas de DevOps (CI/CD, automação de testes);
- Atuação prévia em edtechs ou produtos SaaS.
Benefits:
- Vale Refeição ou Alimentação (R$ 845,00 / mês)
- Plano de saúde Amil
- Plano odontológico Amil
- Ajuda de Custo trabalho remoto
- Seguro de vida
- Gympass/Totalpass
- Dayoff no dia do seu aniversário
- Convênio com o Sesc
- Acesso completo às plataformas da Estratégia.
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