Associate Education Monitoring Analyst
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Job Description
Associate Education Monitoring Analyst providing moderation support for child safety technology. Monitoring students' online activities to identify safeguarding risks and liaising with schools.
Responsibilities:
- Monitor and assess keystrokes and accompanying screenshots
- Identify and flag safeguarding risks to schools/DSLs
- Contacting DSLs/Schools to alert them about critical risks, including but not limited to issues such as suicide and illegal content
- Provide timely responses
- Handle high volumes of content efficiently while maintaining accuracy
- Meet established response times for events
- Collaborate with team members to review unique incidents that require collective input or expertise
- Escalate high risk or complex captures to a senior member of the team for review
- Actively monitor and share information on emerging trends with the team to keep them informed
Requirements:
- Fluent English, written and verbal
- Highly IT literate, with solid knowledge of global social media platforms, online games, and apps popular among young people
- Familiarity with online culture and norms
- Strong decision-making skills with the ability to act quickly
- An ability to remain calm and empathetic when under pressure or dealing with difficult situations
- A strong work ethic and ability to stay focused for extended periods
- Excellent customer service, interpersonal, and communication skills, including verbal, written, and numerical proficiency
- Collaborative team player, capable of working effectively within a large team
- Ability to thrive in a fast-paced environment
Benefits:
- Competitive Salary with enhanced pay for unsociable hours
- Employee Share Scheme
- Incentive Referral bonus scheme up to £2,250
- Home, Tech, Cycle and Car Schemes
- Competitive Pension Scheme
- Life Insurance
- Learning & Tech Allowances
- Access to company products
- Private Medical Insurance
- 24 hour wellbeing/counselling support
- Enhanced holiday entitlement and mental health zone out days
- Enhanced Parental Leave
- Variety of team building activities and events throughout the year
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