Auto Commercial Claims Adjuster
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Job Description
Commercial claims adjuster managing transportation physical damage claims for Reserv’s AI-driven insurtech platform. Investigating losses, negotiating settlements, and coordinating repairs, recovery, and total-loss outcomes.
Responsibilities:
- Provide prompt, courteous, and high-quality customer service to policyholders and claimants
- Respond to customer inquiries, initiate investigations, and resolve customer claims
- Gather information to initiate claims and explain policy, coverage, and appropriate courses of action
- Manage an inventory of claims and establish and adjust initial reserves for potential exposures
- Coordinate repair of damaged vehicles and assist with rental reimbursement
- Identify recovery opportunities involving subrogation, salvage, and total loss
- Ensure compliance with state regulations, policy provisions, and standard operating procedures
- Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within approved payment authority
- Provide input on claims guidelines, best practices, and process improvements
- Oversee and direct outside investigative service providers
- Work with clients, client counsel, and investigative services to resolve claims
- Pursue learning opportunities related to personal lines claims, court decisions, claims guidelines, and policy changes
Requirements:
- Candidates must reside in an eligible U.S. state throughout employment
- Candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States cannot be hired
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Minimum of 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- Willingness to obtain all licenses within 60 days, including completing any state required testing
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Commercial experience necessary
- Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures
- Curiosity and motivation for problem solving and questioning the status quo
- Desire to engage in learning opportunities and continuous professional development
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want
- Remote-first environment
- Diversity, transparency, empathy, and empowerment-focused culture
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