Banquet Manager
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Job Description
Banquet Manager leading weddings, conferences, and luxury events at Fairmont Orchid, an oceanfront Hawaii resort. Managing banquet teams, guest experience, operations, budgets, and compliance.
Responsibilities:
- Plan, coordinate, and execute banquet, catering, conference, and special event functions
- Direct weddings, galas, conferences, corporate meetings, social events, VIP functions, and outdoor catering events
- Ensure events follow Banquet Event Orders, client requirements, and luxury brand standards
- Review event details, timelines, staffing levels, and service requirements
- Conduct pre-function inspections and monitor events throughout execution
- Resolve guest concerns and ensure smooth room turnover and setup transitions
- Attend BEO and group pre-convention meetings and manage on-site changes
- Make weather decisions for outdoor functions and coordinate backup spaces, tenting, lighting, and power
- Manage allergen and dietary communication from BEO through kitchen and service teams
- Recruit, interview, train, coach, mentor, and develop banquet colleagues and supervisors
- Conduct performance evaluations, coaching, corrective action, pre-shift meetings, and service briefings
- Schedule and staff according to BEO counts, labor standards, seniority, and collective bargaining agreements
- Ensure compliance with company policies, labor agreements, employment laws, and regulations
- Build relationships with meeting planners, wedding clients, conference organizers, and VIP guests
- Serve as operational point of contact during high-profile events
- Drive operational efficiency, continuous improvement, cleanliness, and luxury presentation standards
- Coordinate with culinary, stewarding, housekeeping, engineering, Conference Services, Events, Audio Visual, and Resort Operations
- Manage departmental budgets, inventory, purchasing controls, labor costs, payroll, overtime, productivity, and operating expenses
- Review revenue reports, banquet checks, final charges, service charge distribution, beverage controls, and inventories
- Ensure health, sanitation, food safety, OSHA, and Hawaiʻi state compliance
- Maintain records, reports, schedules, and operational documentation
- Serve as SAQ audit champion and participate in leadership meetings, recruitment, onboarding, retention, promotions, and resort initiatives
Requirements:
- Minimum 3–5 years of banquet leadership experience in a luxury hotel, resort, convention center, or upscale hospitality environment
- Strong knowledge of banquet operations, service styles, and event management
- Proficiency with Microsoft Office and hotel event management systems
- Excellent communication, leadership, and organizational skills
- Ability to manage multiple events simultaneously
- Flexible schedule including evenings, weekends, holidays, and extended hours during peak business periods
- Food Safety Certification required
- Alcohol Service Certification required as applicable by law
- Ability to lift and move equipment up to 50 pounds
- Must be legally eligible to work in the United States
- Luxury hotel Four/Five-Star experience preferred
- Union environment experience preferred
- Degree in Hospitality Management, Business Administration, or related field preferred
- Strong leadership and team-building skills
- Exceptional guest relations and interpersonal abilities
- Advanced knowledge of plated, French, family-style, buffet, stations, and reception banquet service styles
- Strong conflict resolution and decision-making abilities
- Excellent verbal and written communication skills
- Financial acumen and budgeting experience
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment
- Commitment to luxury hospitality standards and continuous improvement
Benefits:
- Medical, prescription, and vision benefits
- Employer-paid life and accidental death & dismemberment insurance
- Additional coverage options for family
- 401(k) retirement savings plan with company matching
- Generous paid time off, including vacation and personal holidays
- Performance and incentive bonus opportunities
- 50% off resort dining
- 50% savings at the Fairmont Store
- 30% off treatments at Spa Without Walls
- Employee rates at more than 5,000 Accor hotels worldwide
- Friends & Family travel privileges
- Complimentary meals while working on property
- Collaborative, inclusive culture
- Development resources and career pathways
- Industry-leading training, career development, recognition, and rewards
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