Benefits Call Center Representative
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Job Description
Benefits call center representative supporting U.S. customers with pension eligibility, calculations, retirement estimates, and payment options. Conduent delivers mission-critical services for companies and governments.
Responsibilities:
- Answer inbound calls regarding defined benefit pension and retirement plans
- Assist callers with pension eligibility, benefit calculations, retirement estimates, and payment options
- Review and explain required documentation and next steps
- Research customer inquiries and provide accurate information under established guidelines
- Navigate multiple systems while assisting customers and documenting interactions
- Process transactions and requests accurately according to established procedures
- Maintain a professional and customer-focused approach
- Meet productivity, quality, and accuracy expectations
Requirements:
- Previous customer service and call center experience
- Experience working in a high-volume call center environment preferred
- Experience supporting defined benefit pension plans and/or retirement programs preferred
- Knowledge of retirement eligibility, benefit calculations, and pension-related inquiries
- Strong communication and active listening skills
- Strong problem-solving skills and attention to detail
- Ability to follow established guidelines and process transactions accurately
- Ability to navigate multiple computer systems and tools efficiently
- Ability to multitask while maintaining accuracy and quality
- Ability to work independently and remain productive
- High school diploma or GED
- Ability to pass required background screening and/or drug test
- Must pass an internet speed test: download ≥25 Mbps, upload ≥5 Mbps, ping ≤175 ms
- Ability to connect with an ethernet cable to a modem/router
- Must reside in an eligible U.S. state or municipality where compensation complies with applicable wage regulations
- Must be able to commit to the Monday–Friday, 11:30 AM–8:00 PM production schedule after training
Benefits:
- Full-time employment
- Paid virtual training
- Health benefits for you and your family, including medical, dental, and vision, starting on day 1
- Paid time off (PTO)
- No weekend shifts
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- PTO or vacation and/or sick time
- Potential bonus or incentive based on business need
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