Billing Operations, Revenue Systems
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Billing Operations Specialist at Bonusly managing subscription billing and revenue operations. Handling Chargebee and Stripe administration while ensuring customer satisfaction.
Responsibilities:
- Serve as the primary administrator and subject matter expert for Chargebee.
- Manage product catalogs, pricing plans, subscriptions, coupons, and billing configurations.
- Execute catalog changes, price increases, catalog deactivations, and reactivations.
- Monitor subscription lifecycle events including upgrades, downgrades, renewals, cancellations, and reactivations.
- Troubleshoot and resolve billing system issues and process discrepancies.
- Maintain a deep understanding of Stripe payment processing and platform functionality.
- Manage payment workflows including credit card transactions, ACH payments, refunds, disputes, chargebacks, and failed payments.
- Support Stripe integrations with Chargebee and internal company applications.
- Investigate payment exceptions and ensure timely resolution.
- Understand and support integrations between Chargebee, Stripe, Bonusly, banking platforms, and internal software systems.
- Utilize APIs and system logs to diagnose and resolve operational issues.
- Collaborate with Engineering and Product teams on system enhancements and troubleshooting.
- Document integration workflows, dependencies, and operational procedures.
- Respond to customer tickets related to billing, invoicing, refunds, payment failures, ACH transactions, credit card processing, subscription changes, and account inquiries.
- Ensure timely and accurate resolution of customer issues while maintaining high customer satisfaction.
- Escalate complex issues appropriately and drive resolution across cross-functional teams.
- Perform revenue recognition reconciliation between Chargebee and financial systems.
- Prepare and maintain ARR (Annual Recurring Revenue) roll-forward schedules.
- Validate subscription revenue, deferred revenue, bookings, billings, and collections data.
- Support monthly, quarterly, and annual close processes.
- Investigate and resolve discrepancies impacting revenue reporting.
- Monitor and maintain service-level agreements (SLAs) and customer response metrics.
- Track and report key performance indicators related to ticket resolution, billing accuracy, and operational efficiency.
- Identify process improvement opportunities and implement scalable solutions.
- Develop and maintain operational documentation, SOPs, and knowledge base articles.
Requirements:
- Strong hands-on experience with Chargebee administration and subscription billing operations.
- Deep understanding of Stripe payment processing and payment workflows.
- Experience supporting SaaS subscription business models.
- Familiarity with payment methods including credit cards, ACH, refunds, chargebacks, and collections.
- Knowledge of revenue recognition principles and SaaS metrics such as ARR, MRR, churn, and renewals.
- Experience working with APIs, system integrations, and troubleshooting data flows.
- Strong analytical and reconciliation skills.
- Excellent written and verbal communication skills.
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Similar Jobs
IDR Revenue Cycle Manager – Paralegal/Lawyer
IDR Revenue Cycle Manager for the Auctus Group overseeing out-of-network claims and facilitating IDR processes. Collaborates with clients and departmental teams to optimize dispute management effectiveness.
Senior Product Manager – Revenue Intelligence
Senior Product Manager at Clari + Salesloft overseeing product strategy and execution of predictive revenue system. Collaborating with cross-functional teams to deliver AI-generated insights and improve revenue operations.
TikTok Shop Revenue Operator, Creator & Affiliate Manager
Revenue Operator for TikTok Shop driving creator/affiliate revenue through outreach and content management. Managing relationships, optimizing performance, and supporting additional marketplaces.
Revenue Systems Administrator
Revenue Systems Administrator managing Salesforce and AI tools for Sezzle's Revenue Operations team. Collaborating cross-functionally to improve data flow and system architecture.
Revenue Systems Administrator
Revenue Systems Administrator focusing on Salesforce management and AI tool integration at Sezzle. Driving team efficiencies and ensuring data integrity for Revenue Operations.
Senior Manager, Revenue Operations
Senior Manager of Revenue Operations leading strategic initiatives for SMB go-to-market teams at ZipRecruiter. Driving revenue growth through efficient operational processes and team leadership.
Senior Revenue Operations Manager
Senior Revenue Operations Manager responsible for HubSpot administration and ensuring revenue team efficiency. Help Certn scale its global revenue organization through data-driven decisions and process improvements.
Revenue Operations Manager
Manager of Revenue Operations at Balto, building and optimizing revenue processes. Collaborating with sales and marketing to ensure operational efficiency and data integrity.
Senior Revenue Operations Business Partner
Senior Revenue Operations Business Partner at Haemonetics driving operational excellence and scalable processes. Leveraging knowledge of revenue operations and CRM systems to support sales productivity.
Manager, Sales and Revenue Operations
Manager of Revenue Operations at On Location, handling sales operations and analytics across sports and entertainment. Responsible for KPI frameworks, reporting suites, and data integrity management.
Revenue Operations Analyst, GTM – Central Planning
Revenue Operations Analyst responsible for GTM execution, territory design, and quota planning at KnowBe4. Analyzing complex data to support Sales and Finance initiatives.
Revenue Strategy & Planning Manager
Revenue Strategy & Planning Manager at Algolia focusing on revenue growth through forecasting and insights. Leading revenue performance reporting and operational support for revenue leadership teams.
Revenue Cycle Manager
Revenue Cycle Manager leading insurance verification and claims for multi-market DSO. Building and scaling revenue cycle operations across various markets.
Revenue Manager
Revenue Manager at Porch Group leading revenue accounting and ensuring compliance across insurance and software businesses. Collaborating with cross-functional teams in a high-growth environment.
Senior Manager, Revenue Operations, Training
Senior Manager, Revenue Operations overseeing training and customer onboarding at a dental tech startup. Driving revenue efficiency and supporting international expansion initiatives.
Director, Revenue Operations
Director of Revenue Operations leading strategic growth and sales efficiency for Dandy's global dental practice technology. Collaborating with teams to drive predictable revenue and performance visibility.
Director, Revenue Operations
Director of Revenue Operations at Dandy overseeing revenue strategies and visibility in the dental industry. Leading a team to optimize customer growth while providing actionable insights into performance metrics.
Director, Revenue Operations
Director, Revenue Operations at Dandy, optimizing customer growth and sales efficiency through actionable insights and collaboration.
Senior Product Manager, Revenue – Meter Data Management
Senior Product Manager for Gigawatt’s Revenue team focusing on an AI-driven meter-to-cash platform. Responsibilities include managing meter data processes and collaborating across teams on product features.
Facility Revenue Manager, Ambulatory Surgery Centers
Revenue Manager for Patient Revenue Management Organization overseeing charge capture and coding processes. Leading reporting and staff performance monitoring efforts in a healthcare setting.