Business Systems Analyst
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Job Description
Business Systems Analyst responsible for analyzing business requirements and supporting technology solutions for the travel industry. Collaborates with technical teams to deliver automated solutions to business challenges.
Responsibilities:
- Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions.
- Work on mission-critical high value projects with large scale customer impact.
- Support development staff by addressing functionality questions and resolving issues.
- Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions.
- Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible.
- Determine necessary program changes.
- Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions.
- Consult with user to identify current operating procedures and clarify program objectives.
- Verify program logic and correct functionality by implementing test/beta situations.
- Estimate and prepare timelines for specific project tasks.
- Develop and maintain training and implementation manuals regarding automated systems.
- Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval.
- Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved.
- Work with development teams to estimate and prepare timelines for specific projects.
- Ability to learn and adapt to new technologies and take ownership in the process through handoff to support staff.
- Assist in preparing input to and/or proposals, functional requirements, presentations and reports for existing and potential clients.
- Support the Sr. Business System Analysts on projects.
- Must maintain regular and reliable attendance.
- Other duties as assigned.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Business or related field or equivalent work experience.
- Minimum of 3 years travel technology industry experience.
- Minimum of 1 year proven development of analysis experience.
- Strong customer service and written, oral and interpersonal communication skills.
- Subject matter expert in cross-functional domains.
- Must have sound analytical and problem-solving skills.
- Ability to work in a team environment.
- SQL Experience a plus
- Understanding and ability to Read XML output
- Must have working knowledge of GDS functionality (Amadeus, Sabre and Travelport).
- TravelSky knowledge a plus, but not required.
- Ability to utilize project management skills such as AGILE preferred.
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
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