Business Systems Analyst
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Job Description
Business Systems Analyst managing IT projects at Inatai Foundation. Focusing on process refinement and alignment with the foundation’s commitment to racial justice and equity.
Responsibilities:
- Manage strategic technology projects across the foundation
- Partner with the IT Director to propose strategic IT work efforts to improve the foundation’s technology infrastructure
- Define project scope, goals, and deliverables that support foundation objectives
- Work with team members and technology consultants to gather business and system requirements
- Liaise with project stakeholders on an ongoing basis, ensuring effective communication and project alignment with foundation needs
- Act as a liaison between internal teams and vendors, ensuring projects are properly resourced and executed
- Support vendor selection, contract negotiations, and performance evaluations
- Manage changes to the project scope, project schedule, and project costs using proper verification techniques.
- Maintain comprehensive project documentation for reference and reporting purposes
- Provide team member support on technology projects, questions, and issues as needed
- Troubleshoot and help find resolution on issues that arise for team members
- Partner with team members to explore how technology can support their work
- Create and/or lead additional technology-related trainings on an ongoing basis
- Provide training and support for end-users to improve adoption and effective use of IT systems
- Administer and maintain key SaaS applications (e.g., Salesforce, MS 365, etc.) ensuring system security, compliance, and user access controls
- Document IT workflows, policies, and procedures for knowledge sharing and standardization
- Help troubleshoot various IT infrastructure issues as they arise
- Contribute one’s own ideas, perspectives, and lived experiences to the emerging culture of the foundation
- Assume other responsibilities and explore new opportunities that arise with the evolving needs and aspirations of the foundation
Requirements:
- 3+ years of experience in IT business analysis, project management, or a similar role.
- Experience managing vendor relationships and resourcing IT projects.
- Strong understanding of IT project management methodologies and tools, including agile project management techniques.
- Experience with Microsoft 365 ecosystems, including SharePoint, OneDrive, and MS Teams.
- Familiarity with SaaS system administration and IT governance principles.
- Strong analytical and problem-solving skills with keen attention to detail.
- Excellent communication and interpersonal skills with the ability to work across departments.
- Ability to document business processes, requirements, and training materials effectively.
- Strong organizational skills and ability to manage multiple projects simultaneously.
- Ability to work productively and effectively work independently.
- Familiarity with IT security best practices and compliance requirements.
- A deep commitment to equity and racial justice, and strong alignment with our organizational values.
Benefits:
- Fully paid medical/dental/vision coverage for employees and dependent children (and partial coverage for partners and spouses)
- 12% retirement contribution
- Generous time off (29 days of flexible paid time off, eight paid holidays, and a year-end office closure from December 25 to January 1)
- Paid family and medical leave (12 to 18 weeks)
- A transit pass (where available)
- Support for ongoing professional development
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