Call Center Agent – Sales
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Job Description
Call Center Agent handling customer inquiries for telecom sales and contract renewals. Offer training and flexible working hours in a fully remote setup.
Responsibilities:
- Active outbound telephone contact with existing customers, focusing on tariff/plan adjustments, contract renewals, and customer win-back
- Comprehensive training on the product portfolio as well as communication and sales techniques
- Working hours Monday to Saturday between 08:00 and 20:00 — either a fixed late shift or alternating weekly between early and late shifts
- Career development supported by the S-KON Academy: training progression from agent to coach, trainer, or team leader
Requirements:
- Ideally some experience in telephone sales or customer contact — career changers with sales talent are also welcome
- You have a quiet home office workspace and a stable internet connection with at least 50 Mbps download speed
- Confident PC skills, good IT knowledge, and technical understanding
- Very good German language skills and a friendly, clear telephone manner
Benefits:
- Attractive performance-based commission in addition to base salary
- Childcare subsidy and Wellpass fitness benefits
- Modern technical equipment to ensure an optimal home office setup
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