Call Center – FNOL Customer Service Representative
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Job Description
Remote FNOL customer service representative handling inbound property damage claims for a subrogation company. Recording claims, analyzing photos, and providing customer support.
Responsibilities:
- Accept inbound calls from engineers, technicians, and other field operators reporting First Notice of Loss (FNOL)
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
- Record FNOL claims used to report damage to clients’ property
- May be assigned special projects
- Work within a department operating 24/7/365 with multiple schedules
Requirements:
- Must reside in the United States
- Applicants residing in California, North Carolina, Washington State, Illinois, and/or Oregon are ineligible
- High school diploma or equivalent
- 6 months to 1 year of previous customer service call center experience required
- Ability to type a minimum of 55 wpm, error free; typing test required
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Ability to analyze and interpret photos to determine damage
- Must establish an appropriate work environment at home
- Pre-employment drug screening and criminal background check mandatory
- Experience with Microsoft Teams is a plus
Benefits:
- Tiered Support Bonus System: Level 1 = $105; Level 2 = $150; Level 3 = $205
- FNOL Incentive Program: $10 earned for each qualifying day, paid on the 5th of the following month
- Company events celebrating achievements
- Volunteer events throughout the year
- Healthy work-life balance
- Paid time off accrued at 5 hours per pay period, equal to 3 weeks in the first full year
- $50/month toward internet service costs
- Necessary computer equipment provided
- Matched 401(k)
- Full menu of benefits
- Equal Opportunity Employer
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