Customer Service Associate
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Job Description
Customer Service Associate providing email, phone, and live-chat support for Kotis Design. Managing client requests, orders, CRM records, and administrative coordination.
Responsibilities:
- Develop strong client relationships through quick, detailed and concise communication across email, phone, and live chat
- Collect relevant information from new Kotis clients and transfer it to the correct department
- Collaborate with the Account Management team on administrative projects
- Communicate accurate order status information via telephone and written communication
- Independently solve problems when challenges or concerns arise
- Prioritize client requests, including order returns and order placement
- Maintain a high-volume CRM database of leads, client interactions, and follow-ups
- Support the sales support team through cross-training on different support functions
- Provide prompt, professional customer service to make clients’ lives easier
Requirements:
- Outstanding customer service record
- Excellent attention to detail and time management skills
- Ability to work independently and take ownership of responsibilities
- 2+ year of administrative or customer service experience preferred
- Strong PC skills and experience working with Microsoft Outlook
- Exemplary written and oral communication skills
- Positive attitude and pro-activity are crucial
- Minimum 55 wpm typing speed
- Ability to speak, read, and write in English
- Ability to work 8:30am-5pm PST
- Candidates must be located in Arizona, California, Colorado, Illinois, Iowa, Kentucky, Michigan, North Carolina, Ohio, Oregon, Texas, Utah, or Washington
- Must be currently authorized to work in the US without restriction
Benefits:
- Fully remote work arrangement
- Full-time employment
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