Customer Service Representative
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Job Description
Dutch-speaking outbound representative contacting MRA E-Bike Center customers about e-bike maintenance. Scheduling service appointments, filling workshop capacity, and documenting follow-ups.
Responsibilities:
- Contact existing MRA E-Bike Center customers to arrange maintenance services and service checks
- Inform customers about required services
- Schedule maintenance appointments directly in the planning system
- Identify opportunities to fill available workshop capacity
- Record callback appointments
- Contact customers at agreed times
- Accurately document conversation outcomes in the customer management system
- Ensure a positive customer experience and efficient appointment scheduling
Requirements:
- Native or fluent Dutch-speaking ability
- Full-time availability
- Ability to make outbound calls to existing customers
- Ability to schedule maintenance appointments in a planning system
- Ability to identify opportunities to fill available workshop capacity
- Accurate customer follow-up and administration
- Ability to record callback appointments and contact customers at agreed times
- Ability to document conversations accurately in a customer management system
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