Call Center Representative
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Job Description
Remote Contact Center Representative supporting Colorado residents with healthcare benefits, claims, and account issues. Handling inbound calls and documenting resolutions in Salesforce.
Responsibilities:
- Handle approximately 25–40 inbound calls per day
- Assist customers with claims, benefits, account registration, and payment inquiries
- Guide users through online portals, mobile applications, and document uploads
- Provide compassionate support during sensitive and emotional situations
- Verify caller information and accurately document interactions in Salesforce
- Troubleshoot account access and basic technical issues
- Partner with internal teams to ensure complete and accurate resolution of customer concerns
- Complete approximately two weeks of Monday–Friday training
Requirements:
- 4.5+ years of call center or phone-based customer service experience
- Strong empathy, patience, and emotional intelligence
- Excellent communication and active listening skills
- Ability to handle complex or lengthy customer interactions
- Strong attention to detail and documentation skills
- Experience with CRM systems (Salesforce preferred)
- Comfortable navigating multiple systems and troubleshooting basic technical issues
- Colorado residency required, within 100 miles of Denver
- In-person equipment pickup in downtown Denver required on the first day
- Quiet, professional home workspace required
- Wired internet connection required
Benefits:
- Weekly pay
- Equipment provided
- Paid training
- Opportunity for contract extension
- Supportive, mission-driven team environment
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Voluntary Life & AD&D insurance for employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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