Call Center Representative – Medicaid Member Support
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Job Description
Remote call center representative supporting South Carolina Medicaid members for Conduent, which delivers mission-critical services for governments and Fortune 100 companies. Handling eligibility, applications, escalations, and member inquiries.
Responsibilities:
- Respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures
- Gather information, assess caller needs, research and resolve inquiries, and document calls
- Provide information regarding member eligibility
- Assist callers with completing Medicaid applications and provide application status updates
- Follow documented policies and procedures for call handling and escalations
- Advocate for Medicaid members to ensure their needs are met
- Navigate multiple computer screens and access information from various applications
- Use five systems to gather information and document in up to three systems
- Handle escalated customer issues and deliver high-quality service support
- Meet performance goals while delivering a positive customer experience
Requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent education required
- Must submit to a pre-employment screening
- Legal authorization to work permanently in the United States without requiring visa transfer or sponsorship
- Must pass the Call Center – Service Skills Assessment and Internet Speed test
- Minimum of 1 year of call center experience in telephone customer service or related experience
- Computer literacy and ability to use multiple programs and navigate multiple screens
- Comfortable working within established processes and procedures
- Strong customer service, communication, and problem-solving skills
- Experience handling escalated customer concerns and complex issues
- Ability to multitask and manage time effectively
- Proficiency in navigating multiple systems and maintaining accurate documentation
- One year of medical insurance or medical office experience preferred
- Computer system experience with data entry and database documentation knowledge
- Experience handling inbound customer support calls
Benefits:
- Benefits from day one (medical, dental, vision) for eligible roles
- PerkSpot employee discount program
- Paid time off and holidays
- Paid training
- Equipment provided
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- No weekend
- Bi-weekly pay
- Retirement savings plan
- Life and disability insurance
- Voluntary dental and vision programs
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