Case Intake Coordinator
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Job Description
Case Intake Coordinator supporting intake, onboarding, documentation, and client communications for Job Duck’s remote staffing services. Serving candidates working remotely from Brazil or South Africa.
Responsibilities:
- Support early onboarding activities for new cases
- Coordinate with internal teams to support case progression and client service needs
- Ensure all records and information are complete and accurately entered into company systems
- Review, organize, and maintain client documentation
- Assist with case manager intake processes
- Manage intake overflow and ensure all inquiries are addressed promptly
- Answer inbound phone calls and respond to emails professionally and promptly
- Coordinate information, support onboarding activities, and maintain accurate documentation to create a seamless client experience
Requirements:
- Reliable
- Strong customer service skills
- Professional phone etiquette
- Sales background preferred
- Quality assurance
- English proficient
- Communication skills written/verbal
- Organized
- Attention to detail
- Ability to work 8:00 AM–5:00 PM EST/EDT (United States of America)
- Must successfully pass each stage of the application process
Benefits:
- Remote work opportunity
- Great Place to Work Certification environment
- Recruiter guidance through the application process
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