Case Intake Coordinator IV
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Job Description
Case Intake Coordinator managing communications, documentation, and onboarding for Job Duck’s US-based employer network. Supporting efficient case intake and a seamless prospective-client experience.
Responsibilities:
- Answer inbound phone calls and respond to emails in a professional and timely manner
- Assist with case manager intake processes
- Review, organize, and maintain client documentation
- Support early onboarding activities for new cases
- Manage intake overflow and ensure all inquiries are addressed promptly
- Ensure all records and information are complete and accurately entered into company systems
- Coordinate with internal teams to support case progression and client service needs
- Manage communications and support the intake process to create a positive first impression for prospective clients
Requirements:
- Reliable
- Strong customer service skills
- Professional phone etiquette
- Quality assurance
- English proficient
- Communication skills written/verbal
- Organized
- Attention to detail
- Sales background preferred
Benefits:
- Remote job opportunity
- Great Place to Work Certification environment
- Recruiter guidance through the application process
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