Case Intake Coordinator II
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Job Description
Case Intake Coordinator managing calls, emails, documentation, and onboarding for Job Duck’s remote staffing services. Supporting efficient case intake and client experiences for US-based employers.
Responsibilities:
- Answer inbound phone calls and respond to emails professionally and promptly
- Manage intake overflow and ensure inquiries are addressed promptly
- Enter complete and accurate records and information into company systems
- Support early onboarding activities for new cases
- Assist with case manager intake processes
- Review, organize, and maintain client documentation
- Coordinate with internal teams to support case progression and client service needs
Requirements:
- Reliable
- Strong customer service skills
- Professional phone etiquette
- Quality assurance
- English proficient
- Written and verbal communication skills
- Organized
- Attention to detail
- Sales background preferred
Benefits:
- Remote job opportunity
- Great Place to Work Certification environment
- Recruiter guidance throughout the application process
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