Case Intake Coordinator III
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Job Description
Case Intake Coordinator managing client inquiries, intake, onboarding, and documentation for Job Duck’s US-based employer network. Remote role supporting candidates in Brazil and South Africa.
Responsibilities:
- Manage intake overflow and ensure all inquiries are addressed promptly
- Assist with case manager intake processes
- Ensure all records and information are complete and accurately entered into company systems
- Coordinate with internal teams to support case progression and client service needs
- Support early onboarding activities for new cases
- Answer inbound phone calls and respond to emails in a professional and timely manner
- Review, organize, and maintain client documentation
Requirements:
- Reliable
- Strong customer service skills
- Professional phone etiquette
- Quality assurance
- English proficient
- Communication skills written/verbal
- Organized
- Attention to detail
- Sales background preferred
Benefits:
- Remote work opportunity
- Great Place to Work Certification company environment
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