Chief Clinical Operations Officer
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Job Description
Chief Clinical Operations Officer managing enterprise performance across clinical operations at Nox Health. Ensures growth and operational readiness while maintaining patient care and regulatory compliance.
Responsibilities:
- Accountable for enterprise operational performance across SCM and FusionSleep, ensuring SVP and VP leaders are enabled with systems, dashboards, process standardization, staffing models, and cross-functional support required to meet or exceed targets.
- Ensures clinical operations scale predictably while maintaining strong service levels (SLA, response times, wait times) and outcomes.
- Removes barriers to care and improves care-cycle reliability through standardization, training, and workflow automation.
- Leads readiness for payer and channel requirements, including building the operational rigor needed for fully insured payer growth.
- Partners with Operations + Technology teams to ensure operational requirements are met for channel launches and integrations (e.g., billing and eligibility integrations).
- Drives scalable operations by implementing automation and systems that support growth without proportional cost increases.
- Owns operational leverage and margin expansion initiatives including vendor spend reduction, workflow efficiency, and cost per member improvements.
- Oversees end-to-end revenue operations performance, including patient billing, payer claims and reimbursement, client/partner invoicing, collections, denial management, and revenue integrity.
- Maintains or improves quality of care and patient/member experience while scaling volumes rapidly.
- Establishes a measurable operating cadence that supports leader success: clear OKRs, dashboards, risk tracking, and structured operating reviews across clinical operations, SCM, RCM, and DME.
- Develops and delivers board-ready reporting on operational performance, readiness milestones, clinical quality, and scaling progress.
Requirements:
- 10+ years of progressive healthcare operations leadership experience across virtual, ambulatory, clinic, and/or multi-site care delivery environments.
- Bachelor’s degree required in Healthcare, Business Administration, Operations, Public Health, or related field; MBA, MHA, MPH strongly preferred.
- Demonstrated success scaling regulated healthcare operations while improving quality, service performance, and unit economics.
- Experience overseeing Revenue Cycle Management functions and/or Durable Medical Equipment (DME) operations strongly preferred.
- Strong performance management and analytics orientation, with hands-on experience defining metrics, building dashboards and running structured operating cadences.
- Familiarity with healthcare workflows, accreditation/regulatory requirements, and operational readiness planning.
- Demonstrated experience operating within healthcare compliance and quality frameworks (audit readiness, SOPs, training, documentation discipline) while scaling service delivery.
- Comfort working cross-functionally with Technology, Product, Clinical, Finance, and Growth teams.
- Proven experience building executive-level operational decks and presenting to senior leadership teams and/or Boards.
- Experience supporting payer, employer, or channel partner discussions, including diligence, performance reviews, and operational readiness narratives.
- Advanced proficiency with common productivity and presentation tools (Google Slides / PowerPoint) and strong written communication skills.
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