Head of Clinical Operations
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Job Description
VP of Clinical Operations overseeing the strategic scaling of clinical operations for Flagler Health. Leading a distributed team and ensuring high-quality care delivery across patient populations.
Responsibilities:
- Lead and scale RTM, CCM, and PCM clinical operations across all patient populations
- Recruit, manage, and develop a distributed team of 50+ clinicians and care staff
- Establish and maintain a data-driven operational cadence
- Partner closely with Product and Engineering to improve clinical workflows
- Develop and implement operational controls, policies, and procedures
- Lead the expansion of new service verticals, including remote therapeutic services
- Apply business analytics methodologies to evaluate program performance
- Ensure operations comply with applicable federal and state regulations
- Oversee the end-to-end patient journey across all clinical programs
- Manage relationships with third-party technology platforms and service vendors
- Provide regular performance updates, strategic roadmaps, and operational reports
Requirements:
- 8–12+ years of experience in operations management, clinical operations, or program leadership
- Proven track record of designing and implementing scalable operational processes
- Strong understanding of healthcare workflows, value-based or technology-enabled care models
- Strong foundation in business analytics, including KPI development
- Experience with change management, process design, and rolling out operational programs across large or distributed teams
- Bachelor’s degree required; MBA or equivalent advanced degree preferred
Benefits:
- Health, dental, and vision insurance
- Flexible paid time off policy
- Competitive equity package
- Performance-based annual bonus tied to operational and program milestones
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