Associate Practice Manager, Clinical Operations – Urgent Care
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Job Description
Associate Practice Manager leading operations for a 24/7 Urgent Care service line at Teladoc Health. Managing clinical workflows, staffing, and operational excellence for remote care delivery.
Responsibilities:
- Oversee the operations of the Urgent Care (24/7) service line
- Managing daily operational workflows to ensure practice readiness
- Ensuring adequate staffing and provider coverage
- Serving as the primary point of contact for operational escalations
- Leading licensure operations, including oversight of ~9,000 W2 licenses
- Supporting multi-region provider onboarding and ensuring ongoing provider readiness
- Acting as a subject matter expert and trusted operational resource
- Leading change management efforts for operational processes
- Identifying, recommending, and executing process and clinical workflow improvements
Requirements:
- 3+ years of clinical operations experience within related industry
- Outpatient experience is highly desired
- Demonstrated ability to effectively lead change in a fast-paced growing organization
- Excellent oral and written communication skills
- Ability to function in a fast-paced, high-pressured environment
- Well-organized and a self-motivator
- Computer skills: must be able to generate reports and documents
- Ability to navigate technical challenges and operate within multiple EHRs
- Bachelor's degree in related field preferred
Benefits:
- Performance bonus
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
- Professional development opportunities
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