Claims Associate – Roofing, Property Claims
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Job Description
Remote Claims Associate coordinating inspections, dispatch, and communications for Hancock Claims Consultants’ residential and commercial property claims. Supporting fast-paced catastrophe events and policyholder service.
Responsibilities:
- Receive and dispatch new inspection assignments
- Assist with claim intake and enter assignments into the dispatch system
- Schedule inspections with policyholders
- Coordinate with field inspectors, vendors, and internal teams
- Maintain accurate claim notes and documentation
- Communicate with adjusters, inspectors, and other stakeholders to resolve issues that may delay claim dispatch or completion
- Ensure claims are handled accurately and efficiently while meeting service level expectations
- Provide professional, empathetic customer service to policyholders and business partners
- Support day-to-day handling of residential and commercial property claims
- Handle approximately 10–15 claims per hour during CAT events
- Work variable shifts during active CAT events, potentially from 7:00 AM to 10:00 PM local time, seven days a week
Requirements:
- 1–3 years of experience in insurance, roofing, construction, estimating, claims, dispatching, or a customer-facing service role
- Strong communication and organizational skills
- Detail-oriented with the ability to prioritize and manage multiple tasks
- Comfortable working in multiple software systems simultaneously
- Strong computer skills, including Microsoft Office (Outlook, Excel, Teams)
- Ability to work independently in a remote environment
- Understanding of property insurance claim workflows preferred
- Basic knowledge of residential roofing and construction terminology preferred
- Ability to read repair estimates preferred
- Excellent time management and problem-solving skills preferred
- Customer-focused with a professional and empathetic communication style preferred
- Ability to adapt quickly in a fast-paced CAT environment preferred
- Experience with Xactimate, XactAnalysis, Symbility, Guidewire, CRM, or dispatching software preferred
- Reliable internet connection
- Windows (Microsoft) laptop or desktop computer
Benefits:
- Remote work arrangement
- Flexible schedule during CAT events based on availability
- Opportunity to work on catastrophe (CAT) events
- Reliable internet connection and Windows (Microsoft) computer requirements for remote work
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