Integrated Absence Claims Specialist
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Job Description
Integrated absence claims specialist managing Short-Term Disability claims and associated leaves for Lincoln Financial, which provides insurance and retirement services. Reviewing medical records, communicating with claimants, and making claim determinations.
Responsibilities:
- Manage a workload of Short-Term Disability claims and associated leaves
- Conduct initial and ongoing interviews with claimants
- Obtain and review medical records
- Make timely and ethical claim determinations
- Communicate with claimants, employers and medical professionals by phone and email to gather information regarding Short-Term Disability Claims, Family Medical Leaves and state benefits
- Collaborate with case managers, nurse case managers and consulting physicians
- Review complex medical records and use tools and resources to determine approval durations and future action planning
- Complete accurate financial calculations consistent with company and state guidelines
Requirements:
- High School diploma or GED
- 1-2 years of experience in claims, leaves, or customer service
- Strong written and verbal communication skills
- Excellent organization skills with the ability to multi-task
- Experience with disability and/or absence management claims
- Strong mathematical skills for payment calculations (nice to have)
Benefits:
- Clearly defined career tracks and job levels
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- Work arrangements that work for you
- Effective productivity/technology tools and training
- Annual Incentive Program eligibility, discretionary and performance-based
- Potential long-term incentives and sales incentives
- Lincoln’s standard benefits package
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