Claims Desktop Motor Engineer
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Job Description
Claims Desktop Motor Engineer assessing vehicle repairs, total losses, salvage, and repair costs for Acorn Insurance. Managing motor claims outcomes and repairer relationships remotely across the UK.
Responsibilities:
- Assess prospects of repair versus total loss using available engineering tools and established guidelines and procedures
- Make commercial decisions regarding claims
- Mitigate ancillary claim spend on hire, storage, and recovery charges
- Assess repair costs accurately by authorising repairs and supervising prompt payment of accounts
- Obtain high-quality, value-for-money repairs without adversely affecting vehicle safety
- Produce reports and estimates promptly and accurately
- Authorise repairs and value vehicles
- Categorise and dispose of salvage in accordance with ABI guidelines
- Develop and maintain relationships with claims handlers, repairers, and intermediaries
- Monitor repair work and repairer activities to control average repair costs and substandard repair referrals
Requirements:
- Thorough knowledge of the details of methods of motor vehicle accident repair
- Experience of estimating and negotiation
- VDA ATA AQP Accreditation
- Thorough knowledge of computerised estimation systems, including Audatex and Glassmatix
- Thorough knowledge of Thatcham Escribe
- Successful applicants must complete a standard criminal record check and insolvency register check
- Applicants must have at least one year remaining on a Graduate or Post-Study Work visa if applicable
- Acorn Insurance is unable to offer visa sponsorship
Benefits:
- A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
- 24/7 mental health support & free counselling available
- Career fairs, leadership programs, and learning on the go
- Flexible benefits, including early access to salary via the internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards and social events
- Inclusive workplace support, including flexible hours and adapted equipment where needed
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