Client Delivery Specialist, Bilingual French

Posted 11hrs ago

Employment Information

Industry
Education
Salary
Experience
Job Type

Report this job

Job expired or something wrong with this job?

Job Description

Support local channel partners through thought leadership and expertise in program administration and customer service. This critical role fosters collaboration and ensures customer success in a global context.

Responsibilities:

  • Review marketing materials against an established set of guidelines and brand standards, enter results into a database, and communicate results of the review to advertisers
  • Work with many clients and customers (primarily via phone, chat, and email) to understand their marketing needs.
  • Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.
  • Coach customers and advertising partners in creating and submitting brand-enhancing content and program-abiding documentation
  • Collaborate with team
  • Participate in idea-sharing and brainstorming sessions
  • Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers
  • Perform website functionality checks
  • May perform quality control checks to ensure accuracy and compliance with program guidelines (QC)

Requirements:

  • Bachelor's degree in business, communication, journalism, marketing or related field
  • Less than 1 year marketing or advertising experience (entry-level)

Benefits:

  • Some remote-work experience preferred and demonstrated ability to work independently
  • Established technical competence including experience with Microsoft Word, Excel, and Outlook
  • Strong attention to detail and excellent time management
  • Exceptional client and customer service skills
  • Ability to organize work, multitask and meet deadlines
  • Exceptional ability to work within a team environment