Care Coordinator, Bilingual
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Job Description
Bilingual Care Coordinator supporting dementia caregivers through Ceresti Health’s technology-enabled care program. Coordinating care plans, referrals, resources, and caregiver technology engagement.
Responsibilities:
- Provide hands-on tablet training and ongoing technical support for new family caregivers
- Track, document, and support optimization of caregiver engagement with technology platforms
- Provide comprehensive logistical support to the coaching team
- Document all interactions and maintain accurate records in the care management system
- Assist in developing, maintaining, and updating comprehensive, person-centered care plans
- Monitor care plan adherence and identify opportunities for improvement
- Liaise with primary care providers and client care management teams
- Coordinate referrals to specialists, community services, and support programs
- Track referral outcomes and ensure follow-through on provider recommendations
- Coordinate critical care activities with Ceresti partners
- Track service delivery metrics and outcomes
- Maintain a comprehensive database of community resources for caregivers
- Create resource guides tailored to individual family needs
- Provide feedback on program improvements based on family experiences
- Participate in developing new resources and tools
- Contribute to best-practice development and documentation
Requirements:
- 2+ years of experience in healthcare coordination, case management, or patient navigation
- Experience working with older adults and/or dementia populations preferred
- Comfortable with tablets, smartphones, and digital platforms; ability to teach technology to diverse populations
- Exceptional verbal and written communication skills; ability to communicate complex information clearly
- Strong organizational skills with ability to manage multiple priorities and deadlines
- Deep compassion for families facing dementia; ability to provide emotional support while maintaining professional boundaries
- Creative problem-solving skills and ability to navigate complex healthcare systems
- Ability to work effectively with diverse populations and adapt communication styles
- Strong teamwork skills and ability to work across interdisciplinary teams
- Proficiency in care management software and electronic health records
- Experience with Microsoft Office Suite and Google Workspace
- Ability to learn new software platforms quickly
- Basic understanding of HIPAA and healthcare privacy requirements
Benefits:
- Competitive compensation
- Supportive culture
- Opportunity to contribute to meaningful change
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