Client Onboarding Analyst
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Job Description
Onboarding Analyst managing client implementations at Reprotel, a leading hospitality marketing agency. Coordinating onboarding processes and ensuring positive client experiences from the start.
Responsibilities:
- Lead the onboarding of new clients, ensuring an organized implementation and a positive experience from the first contact.
- Conduct kickoff meetings to align expectations, present the work plan, and define project objectives.
- Monitor all phases of implementation, ensuring deadlines and deliverables are met.
- Advise clients on contracted services, processes, and best practices for a successful implementation.
- Act as a liaison between clients and internal teams, ensuring clear and efficient communication.
- Track onboarding progress, identify risks, and propose actions to ensure a smooth handover to the Customer Success team.
- Record information, activities, and next steps in management tools.
- Collect feedback and contribute to the continuous improvement of onboarding processes.
Requirements:
- Experience in customer support, implementations, or Customer Success at B2B companies.
- Excellent verbal and written communication skills, comfortable leading meetings and training sessions.
- Organized, consultative profile with a strong customer-experience focus.
- Ability to manage multiple projects and oversee timelines simultaneously.
- Comfortable working with processes, checklists, and management tools.
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