Cloud Services Project Coordinator
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Job Description
Cloud Services Project Coordinator managing client relationships and service delivery at OpenText. Coordinating cloud, CAD, and PLM solutions to ensure client and project success.
Responsibilities:
- Coordinate the successful delivery of cloud, CAD, and PLM professional services, ensuring projects are scheduled, staffed, and executed efficiently to meet client expectations.
- Serve as a primary point of contact for client, maintaining strong relationships through proactive communication, scheduling, contract reconciliation, contact management, and responsive client support.
- Partner with clients and technical consultants to facilitate project engagements, support service adoption, and drive successful outcomes throughout the customer lifecycle.
- Contribute to pre-sales activities by participating in customer discussions, gathering requirements, conducting research, and assisting with solution recommendations that align with client needs.
- Support Help Desk operations by evaluating, prioritizing, and coordinating customer requests while ensuring inquiries are tracked and resolved through completion.
- Collaborate with cross-functional teams including Sales, Professional Services, and Technical Support to deliver an exceptional client experience and ensure operational effectiveness.
- Identify opportunities for process improvement, support team development initiatives, and contribute to the optimization of service delivery practices and internal workflows.
- Stay current with emerging technologies and industry trends while supporting technical leadership in improving resource utilization and overall service performance.
Requirements:
- Associate degree or equivalent combination of education and relevant professional experience.
- 5+ years of experience supporting CAD, PLM, cloud, or engineering software solutions, preferably within an automotive or manufacturing environment.
- Proven ability to coordinate professional services engagements, including project scheduling, resource planning, client communications, contract reconciliation, and service delivery support.
- Experience serving as a primary client contact, providing exceptional customer service, managing stakeholder relationships, and ensuring successful project execution.
- Ability to support pre-sales activities through client interviews, requirements gathering, research, and solution recommendation activities.
- Experience coordinating technical support or help desk activities, including prioritizing requests, assigning work, tracking progress, and ensuring timely issue resolution.
- Strong organizational, problem-solving, and multitasking skills with the ability to manage multiple projects and competing priorities in a fast-paced environment.
- Excellent verbal and written communication skills, proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project, and Visio), and a commitment to continuous improvement and ongoing technology learning.
Benefits:
- A thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing.
- Summary of benefits can be found on our Why Join Us page.
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