Commercial Retention Representative
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Job Description
Commercial Retention Representative working with businesses to reduce churn and increase revenue for Vyve Broadband. Responsibilities include customer account management and Salesforce utilization.
Responsibilities:
- Increase commercial revenue by reducing commercial churn
- Identify customers who should be on contract or customers whose contracts are expiring
- Handle and identify Business Solutions opportunities for Business customers
- Assist with customer care for Business customers
- Demonstrate full understanding of current marketing campaigns and products
- Communicate sales activities, reports, and results as requested by Management
- Effectively communicate product and service information to each customer
- Monitor and manage past due accounts
- Attempt to retain or renew customers seeking disconnect, downgrade, or changes to service
- Frequent and regular communication with management team
- Manage and develop customers through Salesforce Sales Cloud
Requirements:
- High School degree or equivalent required
- College degree strongly preferred
- Some sales or wireless experience necessary
- Office experience preferred.
- Ability to fulfill the job duties, skills and responsibilities listed above
Benefits:
- Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment
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