Brokerage Representative I
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Job Description
UPS customs brokerage representative processing Canadian import clearances and declarations remotely. Handling permits, documentation, fees, data entry, and stakeholder inquiries.
Responsibilities:
- Process customs clearance (release) and/or confirm declarations for non-complex to complex shipments using the CCBS system and personal skills.
- Handle delivery service and/or import permit requests when required.
- Gather and send proper documentation to the government.
- Assess all fees for the importation of international packages.
- Perform general brokerage tasks.
- Perform data entry activities, including opening customer files, validating information, processing credit requests, and supporting invoicing activities.
- Collect and verify supporting information and documentation from customers, drivers, customs authorities, and internal offices.
- Identify and escalate discrepancies in customer profiles and records.
- Respond to standard inquiries and requests from customers, drivers, customs authorities, and internal stakeholders.
- Collaborate with customers, UPS Supply Chain Solutions employees, carriers, inbound agents, and other stakeholders to support daily operational activities.
- Maintain accurate records and support operational processes while ensuring adherence to company policies and service standards.
Requirements:
- Proficiency in French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 50%).
- Plus 6 months of experience working as Customs Broker - Required.
- Customs Specialist ‘’CCS’’ certification - Preferred.
- Intermediate computer skills: Microsoft Office.
- Basic knowledge of customs operations, laws and regulations, and other government departments.
- Accurate data entry skills.
- Excellent verbal and written communication skills.
- Bachelor’s degree or International equivalent - Preferred.
- Must be able to work 5 days of the week.
- Must be able to work a minimum of 40 hrs. per week.
- Requires flexibility with Start and Finish time.
- Adhere to the company’s Appearance Guidelines.
Benefits:
- Vision, health, and dental benefits after three months of service.
- Overtime.
- Weekly Pay/ Direct Deposit- Every Friday.
- Immediate access to UPS ‘Employee Discounts’ upon hiring.
- Paid training.
- Pension Plan.
- Free Onsite Parking.
- Opportunity for advancement within a Fortune 50 Company.
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