Content Manager – US Case Law
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Job Description
Content Manager for Clio's U.S. case law collection; defining roadmaps and managing KPIs for legal data quality and business impact.
Responsibilities:
- Own the U.S. Case Law Collection as a Product
- Define and execute the roadmap for U.S. federal and state case law, targeting Level A (full parity) coverage against Westlaw and LexisNexis benchmarks.
- Establish and manage KPIs for coverage completeness, update latency, citation accuracy, enrichment depth, and reliability.
- Drive measurable business impact, including improved win rates, retention, and ARR tied to case-law capabilities.
- Maintain a jurisdiction-level coverage heatmap across courts, reporters, archival depth, and update frequency.
- Prioritize new coverage and remediation based on precedential value, customer demand, competitive gaps, and cost efficiency.
- Partner with Content Ops, Data Ops, and Engineering to operate and evolve the ingestion and enrichment stack (including migration to Iceberg pipelines).
- Ensure pipelines are resilient, proprietary, scalable, and free from fragile manual or third-party dependencies.
- Define and maintain data integrity, monitoring, fault tolerance, and disaster recovery standards to support Vincent and Clio Work research features.
- Govern metadata and structural standards, including court identifiers, reporter series, parallel citations, and pagination mapping.
- Oversee CERT, Clio’s proprietary citator, ensuring validation accuracy and historical treatment of “good law.”
- Partner with Finance to quantify ROI of new coverage and enrichment investments.
- Maintain dashboards tracking cost-per-document, ingestion throughput, parity metrics, and enrichment penetration.
- Benchmark Clio’s coverage, editorial quality, and citator capabilities against Westlaw, LexisNexis, Bloomberg Law, and emerging competitors.
- Track advancements in AI and NLP applied to legal text normalization and summarization.
- Act as Clio’s internal subject-matter expert for U.S. case law.
- Enable Product, Sales, Marketing, and Support teams on:
- Scope and differentiators of Clio’s case-law collection
Requirements:
- 5–8 years in legal publishing, legal data operations, content management, or product management.
- Deep knowledge of U.S. court systems, case reporters, and citation standards (Bluebook, neutral, parallel citations).
- Experience with legal citators, large-scale data pipelines, or NLP-based enrichment strongly preferred.
- Experience with product ownership and cross-functional leadership across legal, technical, and commercial teams
- Strong analytical skills with a track record of data-driven prioritization and ROI modeling.
- Technical literacy across ETL pipelines, ingestion systems, and metadata architectures.
- Clear, precise communication with both technical and non-technical stakeholders.
Benefits:
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- EAP benefits for you and household members, including counseling and online resources
- 401k matching and Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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