Customer Care Agent, Greek-speaking
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Job Description
Greek-speaking Customer Care Agent supporting merchants through chat, email, and phone. Explaining myPOS payment products and resolving account issues for fintech customers.
Responsibilities:
- Serve as the point of contact for Greek-speaking merchants and business owners across chat, email, and phone
- Take ownership of customer issues from first contact through resolution
- Follow up, close the loop, and ensure issues are resolved
- Help customers understand their accounts and navigate myPOS products
- Explain payment flows, fees, account status, and other technical or financial topics clearly
- Advocate for customers internally and collaborate with specialist teams such as Payments Operations and Account Verification
- Share patterns and customer feedback with the wider team to improve services
Requirements:
- Fluency in Greek and a solid command of English, both written and spoken
- At least 1–2 years of experience in a customer-facing role; a call centre, BPO, or support environment works well as a foundation
- Ability to explain technical or financial concepts in plain, friendly language
- Calm, composed approach when things get busy or complicated
- Genuine enjoyment of helping people
- Comfort working with digital tools and systems
- Good eye for detail
- Interest in fintech, payments, or business technology
- Experience with payment systems or POS solutions is a strong advantage
- Adaptability in a fast-moving environment
- CV submitted in English
Benefits:
- Annual salary reviews
- Promotions
- Performance bonuses
- myPOS Academy for upskilling and training
- Unlimited access to courses on LinkedIn Learning
- Annual individual training and development budget
- Refer-a-friend bonus
- Teambuilding, social activities, and networks on a multinational level
- Excellent compensation package
- 25 days annual paid leave, plus 1 additional day per year up to 30 days
- Full “Luxury” package health insurance, including dental care and optical glasses
- Meal vouchers of 102.26 EUR per month
- Fully covered Multisport card
- Free coffee, snacks, and drinks at the office
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