Utility Customer Service Representative
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Job Description
Remote customer service representative handling utility billing, payments, deliveries, and emergency inquiries for TEKsystems. Supporting high-volume seasonal calls with CX1/NICE and Cargas systems.
Responsibilities:
- Handle 50+ inbound calls daily
- Assist customers with billing, payments, deliveries, and emergency requests
- Provide exceptional customer service and problem resolution
- Document customer interactions accurately
- Utilize CX1/NICE and Cargas systems
- Support increased call volumes during peak season (December-February)
Requirements:
- Previous customer service experience required
- Strong communication, listening, and problem-solving skills
- Proficiency with Microsoft Office 365 and basic office technology
- Ability to work independently in a remote environment
- Must be flexible and available to support business needs during peak periods
- Spanish bilingual skills are a plus
Benefits:
- Overtime opportunities, including weekends and storm support
- Medical, dental & vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Voluntary Life & AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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