Customer Service Representative
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Job Description
Remote UKVI customer service representative supporting Teleperformance’s government visa and immigration campaign. Handling inbound calls and emails while guiding customers to official information and tools.
Responsibilities:
- Sign into systems and prepare for the working day
- Provide support and guidance on the Visa and Immigration process without giving advice
- Refer customers to online information and tools
- Handle inbound calls and respond to emails
- Work as part of a high-performing Customer Operations team
- Respond to customer queries politely and professionally in a fast-paced, target-driven environment
- Strive to achieve performance targets and service excellence
Requirements:
- Applicants must hold a current valid UK or Irish passport
- Continuously resident in the UK for a minimum of three years
- Clean criminal record required
- CV required with application
- Home broadband and ability to connect via ethernet cable
- Strong verbal and written skills with attention to detail
- Ability to establish collaborative customer relationships in a fast-paced environment
- Professional and friendly telephone manner
- Customer Service experience
- Experience working in a target-driven environment to a high standard
- PC skills and ability to navigate multiple systems competently
- Good consistent typing speed
- Ability to work in a fast-paced, engaging environment
- 100% attendance required during remote training
Benefits:
- Fully paid training
- 28 days’ holiday including bank holidays, increasing to 30 days following 1-year service anniversary
- Lifestyle Benefits programme with discounts, special offers, employee deals, and free wellness, kids, and learning classes
- Refer & Earn Scheme
- Free 24-hour/365-day Mental Health Employee Assistance programme
- Interactive Health and Wellbeing Hub
- Life Assurance Cover
- Pension Scheme
- Length of Service and monthly recognition awards
- Career development and progression opportunities
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