Customer Service Engineer
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Job Description
Customer Service Engineer responsible for installation and support in Northern Italy for PerkinElmer. Collaborating with customers to ensure optimal performance of scientific instruments.
Responsibilities:
- Installazione, Assistenza e Risoluzione dei Problemi
- Eseguire presso il cliente attività di installazione, manutenzione, qualificazione e riparazione della strumentazione di laboratorio
- Diagnosticare e risolvere problematiche hardware e software, garantendo un supporto tempestivo ed efficace
- Effettuare aggiornamenti software e firmware, mantenendo una documentazione accurata di tutti gli interventi
- Fornire formazione pratica agli utenti, assicurando un utilizzo sicuro ed efficiente dei sistemi
- Relazione con il Cliente e Comunicazione
- Agire come partner tecnico di fiducia per i clienti, garantendo la loro soddisfazione e le prestazioni ottimali dei sistemi
- Mantenere una comunicazione chiara e costante, offrendo supporto, consulenza e aggiornamenti durante le attività di assistenza
- Collaborare con i colleghi e con i fornitori per la risoluzione di problematiche tecniche complesse ed essere allineati sulle esigenze del cliente
- Sviluppo del Servizio e Collaborazione
- Supportare il lancio di nuovi strumenti e servizi, assicurandone la corretta adozione sul campo
- Collaborare con il Team Sales per individuare opportunità di upgrade, materiali di consumo o servizi aggiuntivi
- Rappresentare gli standard di qualità e l’eccellenza del servizio PerkinElmer in ogni interazione con il cliente
- Apprendimento Continuo e Crescita Professionale
- Partecipare a programmi di formazione e certificazione continua per approfondire la conoscenza dei prodotti
- Rimanere aggiornato/a sulle più recenti tecnologie e best practice nel settore della strumentazione e del supporto di laboratorio
Requirements:
- Laurea in Chimica, Fisica, Elettronica o esperienza tecnica equivalente
- Oltre 5 anni di esperienza nel supporto tecnico, assistenza sul campo o strumentazione di laboratorio
- Esperienza con strumenti analitici LC, GC, MS o simili é considerata un plus
- Precedente esperienza in contesti di laboratorio (farmaceutico, accademico, clinico, ricerca) fortemente preferita
- Spiccate capacità di problem solving e autonomia nelle attività sul campo
- Ottime capacità comunicative e forte orientamento al cliente
- Buona conoscenza della lingua inglese, scritta e parlata
- Buona padronanza degli strumenti informatici (Excel, PowerPoint, Word, Internet); la familiarità con sistemi CRM (es. ServiceMax) è considerata un plus
- Disponibilità a frequenti trasferte nelle aree limitrofe
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