Sales Service Engineer
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Job Description
Senior Sales Engineer overseeing aftermarket service contracts for industrial lifting infrastructure in Penang. Responsible for client acquisition and service contract negotiations with technical emphasis.
Responsibilities:
- Map out and visit manufacturing facilities, warehouses, and industrial zones across Penang to promote multi-brand lifting and heavy machinery service offerings.
- Formulate precise engineering service quotations, handle complex commercial contract terms, and resolve customer objections to secure long-term agreements.
- Work hand-in-hand with the field technician team to schedule, allocate, and monitor preventive maintenance and breakdown repair jobs.
- Act as the first point of contact for client escalations, overseeing warranty claims and technical resolution loops with the operations support desk.
- Participate in regional industrial trade shows, identify new engineering applications, and update the CRM system with pipeline data and forecasts.
Requirements:
- Minimum Diploma in Engineering (Mechanical, Mechatronics, Electrical, or equivalent field)
- Minimum 5 years of working experience in an engineering environment, with a strong emphasis on technical sales or aftermarket service sales.
- Proven capability to engage confidently with multi-tiered stakeholders, from maintenance technicians up to plant procurement directors.
- Self-disciplined and highly driven to succeed under a 100% remote working infrastructure.
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