Customer Service Representative
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Job Description
Remote Customer Service Representative supporting a U.S. appliance repair service company. Handling calls, scheduling, CRM updates, and customer service administration.
Responsibilities:
- Answer incoming customer calls promptly and professionally
- Assist customers with scheduling and general service requests, including appliance repair inquiries
- Manage and update customer information, interactions, and service requests in CRM systems
- Complete daily customer service and administrative tasks
- Provide responsive and reliable phone support for a U.S. based appliance repair service company
Requirements:
- Previous customer service experience
- Fluent English (verbal and written)
- Experience using CRMs, dispatching or service scheduling systems
- Proactive mindset and strong sense of responsibility
- Ability to work independently in a remote environment
- Stable internet connection and a quiet professional workspace
- Availability to answer calls throughout all working hours
- Previous experience with appliance repair, home services, or other service based businesses (highly preferred)
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