Customer Success Manager
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Job Description
Customer Success / Aftersales Manager*in für Carsale24, einen digitalen Marktplatz, der private Gebrauchtwagenverkäufer mit Händlern verbindet. Betreuung nach dem Verkauf und Optimierung der Abwicklungsprozesse.
Responsibilities:
- Serve as the central point of contact for customers after the sale as part of Aftersales
- Coordinate communication between customers and dealer partners
- Efficiently resolve inquiries and issues that arise
- Identify problems at an early stage
- Continuously optimize aftersales processes
- Collaborate with customers, dealer partners and internal teams to develop appropriate solutions
- Ensure a positive customer experience
Requirements:
- Professional experience in a comparable role
- Structured, reliable and independent way of working
- Ability to oversee multiple parallel processes
- Solution-oriented approach and sustainable problem solving
- Enjoy working with diverse teams
- Ability to mediate between different stakeholder interests
- Confident use of digital tools and new software solutions
- Native-level German
- Good English skills desirable
- Experience with cars, mobility or in the automotive sector is a plus but not required
Benefits:
- Flat hierarchies and short decision-making paths
- Professional and personal development
- Career development opportunities
- Fair, performance-based compensation
- Modern equipment and digital processes
- Company pension plan (bAV)
- Commuting/transport allowance
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