Customer Success Architect
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Job Description
Customer Success Architect guiding French customers through GitLab’s DevSecOps adoption and technical enablement. Advising accounts on Git, CI/CD, platform maturity, and business outcomes.
Responsibilities:
- Translate pre-sales command plans into actionable objectives tied to customer business outcomes
- Guide customers in using the GitLab platform through DevSecOps, CI/CD, and Git best practices
- Lead customers through onboarding, enablement, utilization, and platform maturity
- Own a customer portfolio and drive adoption, retention, expansion, and satisfaction
- Act as the primary GitLab liaison, coordinating with Support, Product Management, Sales, and Professional Services
- Build and maintain Customer Success Plans, goals, and KPIs
- Program manage account escalations through coordination, communication, and resolution
- Stay current on GitLab releases and recommend relevant features
- Identify training and services opportunities supporting customer enablement and long-term success
Requirements:
- Proven experience in customer success, post-sales, or professional services roles focused on driving adoption, retention, and measurable business outcomes
- Practical understanding of Git, common branching strategies, and the software development lifecycle
- Knowledge of continuous integration, continuous deployment, and DevSecOps practices
- Ability to advise technical and business stakeholders and define, prioritize, and achieve desired outcomes
- Strong written and verbal communication and presentation skills
- Demonstrated project management capabilities, including organizing work, managing escalations, and coordinating across internal teams
- Analytical and problem-solving skills
- Ability to work independently and as part of a distributed team
- Openness to travel as needed
- Fluent French
Benefits:
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
- All roles are remote
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