Partner Success Specialist
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Job Description
Partner Success Specialist building UK and Ireland restaurant partnerships for First Table, a global restaurant discovery and booking platform. Improving bookings, availability and partner performance through data-driven support.
Responsibilities:
- Develop trusted relationships with restaurant partners across the UK and Ireland
- Understand partners' businesses, goals and challenges
- Proactively connect with restaurants and identify opportunities
- Help partners improve bookings, availability and overall performance
- Use booking trends and partner data to uncover opportunities and recommend practical improvements
- Manage partner enquiries and collaboratively resolve challenges
- Identify potential risks, strengthen engagement and support long-term partner retention
- Take initiative, follow through and contribute to the success of the restaurant community
Requirements:
- At least 2 years' experience in account management or a similar relationship-focused role
- Confidence communicating with different personalities, building trust and having challenging conversations
- Proactive mindset and ability to identify opportunities and take action
- Commercial curiosity and interest in understanding business success
- Collaborative attitude, adaptability and enthusiasm for learning new tools and ways of working
- Experience in hospitality, restaurant technology, marketplaces or SaaS is desirable but not essential
- Right to work in the UK
- Based in London or the surrounding area
Benefits:
- Fully remote working from home with flexibility and autonomy
- January 2027 start date
- Supportive, collaborative team
- Ownership and opportunity to contribute ideas and take initiative
- Learning and development across partner relationships, commercial performance, data and emerging technology
- Work for a growing international business
- Product with positive impact on local restaurants and dining experiences
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