Customer Support Specialist
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Job Description
Customer Support Specialist providing administrative support and managing claims for clients. Collaborating with the team to resolve client inquiries in a dynamic environment.
Responsibilities:
- Provides administrative support for client claims
- Maintains Claim Databases
- Sets up all new claims within the required time frame
- Answers all phone calls for client programs
- Provides follow up to all open claims in client systems and claim files
- Fills in on other programs when needed
- Attends monthly team meetings
- Other duties as assigned
Requirements:
- High School Diploma or Equivalent required
- Bachelor’s degree is preferred
- Proficient in Microsoft Office
- Strong writing skills and proper use of grammar
- Excellent time management skills
- Strong communicator (verbal and written)
- Ability to multi-task and handle high volume of concurrent tasks
Benefits:
- Health insurance
- Flexible working hours
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