Developer I – Salesforce Integration, Tier 2 Security Clearance

Posted 59mins ago

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Job Description

Developer I supporting the development and testing of Salesforce CRM integrations. Working remotely at M&S Consulting with an emphasis on technical qualifications and active clearance.

Responsibilities:

  • Develop, test, debug, implement, and document basic software programs supporting Salesforce CRM integration
  • Support integration of Salesforce with the cloud-based contact center platform, including API connectors to IVR and Knowledge Management databases
  • Assist in the research and analysis of existing systems and program requirements
  • Support CTI integration to display caller-relevant information at agent workstations and screen pop appropriate cases in the CRM
  • Assist in resolving routine production support problems
  • Conduct routine quality assurance activities including peer reviews
  • Attend scheduled and ad hoc meetings as required
  • Support UAT and go-live activities
  • Adhere to established milestones and project deadlines

Requirements:

  • Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
  • 0 years of experience within the scope of the contract
  • Familiarity with Salesforce architecture, integration patterns, and APIs
  • Knowledge of contact center technologies
  • Current Tier 2 Security Clearance (formerly NACI) required at time of engagement

Benefits:

  • Hardwired internet connection via ethernet cable required
  • Minimum 25 Mbps download / 5 Mbps upload internet speed
  • Private, secure work area