Director of Product

Posted 45ds ago

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Job Description

Director of Product overseeing CX assurance strategy and product development at Cyara. Focused on delivering scalable solutions for contact centers and digital communications.

Responsibilities:

Define and evolve the CX assurance product strategy aligned with customer needs, and Cyara’s agentic platform vision.
Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption.
Continuously assess market dynamics, including regulatory change, the competitive landscape, and the evolution of agentic and automated customer interaction models across emerging communication channels.
Engage directly with customers, prospects, and partners to understand CX challenges and how agentic workflows are designed, tested, and governed in production environments.
Act as the voice of the customer, translating real-world CX and compliance problems into actionable product requirements.
Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings.
Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization.
Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market.
Drive backlog prioritization using a risk- and value-based approach, incorporating regulatory impact, customer demand, and technical enablement.
Ensure products are designed for enterprise scale, performance, explainability, and auditability.
Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation.
Support go-to-market launches, pricing strategy, and packaging decisions.
Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities.

Requirements:

Proven experience in enterprise or SaaS product management, ideally in complex, multi-stakeholder environments.
Strong background in customer experience (CX); experience with contact centers or CX platforms is highly preferred.
Solid understanding of modern communication channels including voice, mobile messaging, collaboration platforms, and digital communications.
Familiarity with agentic AI architectures and their use within CX environments, including agent orchestration and workflow automation
Familiarity with AI/ML-driven products and analytics pipelines
Strong ability to prioritize complex and competing demands while maintaining strategic focus.
Excellent written, verbal, and executive-level communication skills.
Proven ability to influence and align cross-functional teams without direct authority.
Experience operating in fast-paced, high-growth environments.
Hands-on experience with agile product development methodologies.

Benefits:

Flexible work environment
Competitive compensation
Professional development opportunities

Director of Product

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Cyara

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