Documentation Coordinator
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Job Description
Documentation Coordinator organizing and validating medical records for HMS healthcare quality review. Coordinating reviewer assignments, tracking cases, and supporting project Help Desk inquiries remotely.
Responsibilities:
- Receive and process medical records and supporting documentation submitted for review
- Conduct an initial review of records to confirm completeness and identify missing or incomplete documentation
- Prepare, organize, and redact documentation as needed before records are assigned for review
- Maintain accurate tracking of records throughout the intake and review process
- Assign cases to project reviewers based on established procedures, workload, and project requirements
- Monitor case assignments and help ensure records move through the review process within established timelines
- Assist with responding to project Help Desk inquiries related to record submission, documentation requirements, review status, and other routine questions
- Escalate incomplete records, unusual submissions, or other issues to appropriate project staff
- Maintain the confidentiality and security of medical records and other sensitive information
- Follow established project procedures, documentation standards, and quality control requirements
- Support other administrative and documentation activities associated with the project, as needed
Requirements:
- High school diploma or equivalent required
- Associate or bachelor’s degree preferred
- Experience working with medical records, healthcare documentation, document management, or healthcare administrative processes preferred
- Strong attention to detail and ability to identify missing, incomplete, or inconsistent documentation
- Strong organizational and time-management skills
- Ability to manage multiple records, assignments, and deadlines simultaneously
- Comfortable working independently in a fully remote environment
- Strong written communication and customer service skills
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams
- Experience supporting healthcare quality review, medical record review, validation, or audit activities preferred
- Familiarity with HIPAA and appropriate handling of protected health information (PHI)
- Experience supporting a Help Desk, shared mailbox, or similar customer inquiry function
Benefits:
- Fully remote position
- Full-time employment
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