Authorization Coordinator

Posted 32mins ago

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Job Description

Authorization Coordinator securing referrals, financial clearance, and insurance approvals for Lucile Packard Children’s Hospital Stanford. Resolving payer issues and supporting patient access.

Responsibilities:

  • Provide day-to-day financial clearance of scheduled services assigned to the Authorization department work queues
  • Serve as a resource for departments on complex referral and authorization issues and problem resolution
  • Advise on authorization-related questions
  • Provide high-quality customer service according to Hospital PCARES practices and department regulations, policies and procedures
  • Act as a patient and family advocate by obtaining necessary provider information and fulfilling payer referral and authorization requirements
  • Collaborate with providers and service-site staff to obtain referrals and authorizations
  • Track and document patient accounts, authorization status, follow-up actions and payer issues
  • Help prioritize clinically urgent cases and secure authorizations in advance to minimize financial risk
  • Process and follow up on denied authorizations, peer-to-peer requests and further medical justification requirements
  • Research, review and resubmit authorizations as needed
  • Clear authorization claims edits holding claims according to department metrics and standards
  • Investigate, resolve and document insurance issues and contact relevant stakeholders
  • Coordinate with contracting to obtain letters of agreement for patients with non-contracted coverage
  • Inform the Authorization Assistant Manager of potential deferrals or denials of elective/non-emergent services
  • Communicate with access nurses and clinicians for triage and insurance issue resolution

Requirements:

  • High school diploma or GED equivalent
  • Two years of directly-related experience
  • Ability to analyze operational and procedural problems and develop, recommend and evaluate proposed solutions
  • Ability to speak and write effectively at a level appropriate for the job
  • Ability to work well with individuals at all levels of the organization
  • Knowledge of computer systems and software used in the functional area
  • Knowledge of Medical Terminology
  • Knowledge of Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.)
  • No licensure or certification required
  • Must comply with Joint Commission requirements, hospital policies and procedures, safety and quality programs, National Patient Safety Goals, licensure and health screenings

Benefits:

  • Benefits eligible
  • Full-time employee position
  • Continuing education
  • State-of-the-art facilities
  • Reasonable accommodations for individuals with disabilities
  • Equal opportunity and non-discrimination
  • Employee referral amount: $375