Medical Information Specialist, Italian, English
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Job Description
Medical Information Specialist providing Italian- and English-language healthcare product information and customer support. Handling inquiries, compliance processes, and medical information for Conduent’s clients.
Responsibilities:
- Manage all customer inquiries to successful resolution
- Provide product and disease state information, including on- and off-label information within Standard Response guidelines
- Provide world-class customer service and immediate resolution at the point of customer contact
- Communicate product information and specific offers to physicians, healthcare staff, and consumers via outbound tele-service
- Evaluate and appropriately escalate calls
- Respond to non-phone inquiries such as email and fax
- Comply with industry regulations, including adverse event and product quality processes
- Manage assigned project work
- Maintain current product, medical, disease, and industry knowledge
- Obtain customer information and record interactions in appropriate systems
- Communicate customer calls, issues, trends, programs, and solutions
- Collaborate with team members across products, medical issues, and business issues and share best practices
Requirements:
- Excellent language skills (B2 upwards - Italian and English)
- Previous experience in a call center environment
- Experience providing medical information and customer service to healthcare professionals over the phone
- Demonstrated competency using information technology, computers and databases
- Excellent communication skills
- Ability to multitask
- Problem solving and decision-making skills
- Time management skills
- Interpersonal skills
- Organizational skills
- Team-oriented
- University graduate + 3 years of training (university, apprenticeship, vocational training) or 2 + years into life science degree
Benefits:
- Attractive salary
- Temporary contract (maternity leave replacement)
- Remote work model
- Good opportunities to develop a professional career
- Access to comprehensive learning, training, and development via our extensive Global learning platform.
- Opportunity to apply for external professional training and courses that can be co-financed by Conduent.
- Global Company, working in an international diverse and inclusive environment.
- Private medical insurance coverage
- Free access to the Bookster library
- Meal tickets
- Referral bonuses for new hires recommended by you.
- Full-time Monday to Friday (without night shifts)
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