Engagement Principal
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Job Description
Engagement Principal role overseeing high-impact customer engagements for WorkSpan, the leader in business interoperability. Collaborate with teams to ensure successful implementations and long-term value delivery.
Responsibilities:
- Own your results and make a tangible impact on the business
- Develop a deep understanding of GTM working closely with leadership across sales & marketing
- Orchestrate complex customer programs from scoping to go-live to hyper-care; run weekly status, exec SteerCo, and RAID management
- Lead CRM/package implementations (Salesforce managed package installs, Dynamics 365, HubSpot) including SSO, permission sets, and environment promotion
- Define UAT/production smoke testing strategy; coordinate defect triage and regression; manage hyper-care
- Set expectation baselines, handle escalations, and run monthly/quarterly business reviews
- Assist with quick-start guides, UAT scenarios, and SOPs for sales and partner teams.
- Channel customer requirements into prioritized backlogs.
Requirements:
- 7+ years of experience in customer-facing roles such as Consulting, Professional Services, or Engagement Management
- Strong executive presence and experience managing C-level stakeholders
- Expertise in leading large-scale SaaS implementations or ecosystem transformation projects
- Excellent communication, facilitation, and stakeholder management skills
- Strategic thinker with the ability to translate business needs into platform solutions
- Comfortable working in a fast-paced, collaborative environment with cross-functional teams
- Hands-on CRM integration experience (Salesforce required; Dynamics 365 strong plus; HubSpot nice-to-have).
Benefits:
- Health insurance
- Professional development
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